Analytics & Reporting

Measure what
matters

Stop guessing. Get real-time visibility into your team's WhatsApp performance, SLA breaches, and marketing campaign ROI.

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Support Performance
Last 30 Days
Avg First Response Time
3m 14s
↓ 12% vs last month
Resolution Rate
94.2%
↑ 2.1% vs last month
Chat Volume by Day
MonTueWedThuFriSatSun

SLA TrackingAvailable

Set custom Service Level Agreements for different departments and receive real-time alerts when conversations breach target response times.

  • ✓Custom SLA definitions by team
  • ✓First-response and resolution metrics
  • ✓Automated escalation rules
SLA Alerts
First Response Breach4m overdue
Chat #8492 - Support Team
Escalating to Manager...
Resolution Warning15m remaining
Chat #8475 - Sales Team

Agent LeaderboardsAvailable

Identify your top performers and those who need coaching. Track individual agent metrics including chats handled, resolution time, and CSAT scores.

  • ✓Individual performance tracking
  • ✓Post-resolution CSAT surveys
  • ✓Historical performance trends
Top Performers (This Week)
Rank
Agent
CSAT
Resolved
🥇
Sneha J.
4.9
142
🥈
Deepak M.
4.8
135
🥉
Ekta R.
4.7
128
4
Manish T.
4.6
115

Scheduled ReportsPreview

Get key performance metrics delivered straight to your inbox. Schedule daily, weekly, or monthly PDF and CSV reports for management review.

  • ✓Automated email delivery
  • ✓Customisable report dashboards
  • ✓Raw data CSV exports
Schedule Report
Report Type
Weekly Executive Summary
Format
PDF
CSV
Recipients
support@gbtick.com
Save Schedule