Shared Team Inbox

One Inbox for your
entire organisation

Stop sharing physical phones. Centralise every WhatsApp number into a unified workspace where conversations are routed, tracked, and resolved efficiently.

Get StartedView Platform
Team Inbox
Unassigned (12)
Arjun Sharma2m
I need help with my order
Priya Patel15m
Is this item in stock?
Rahul Desai1h
Payment failed
Internal Note
@support Please look into order #8492 immediately.

Multi-Number SupportAvailable

Connect 500+ WhatsApp Business numbers to a single dashboard. Perfect for multi-branch retailers or enterprises with regional sales teams.

  • ✓Unified view of all company conversations
  • ✓Dedicated number assignment per team
  • ✓Unified analytics across all numbers
Connected Numbers4 Active
G
Global Sales
+1 (415) XXX-0198
24
chats
E
EMEA Support
+44 20 XXXX 0958
12
chats
I
India Region
+91 XXXXX XX210
89
chats

Intelligent RoutingAvailable

Ensure customers reach the right person instantly. Auto-assign conversations based on keywords, team availability, or round-robin rules.

  • ✓Keyword-based skill routing
  • ✓Round-robin lead distribution
  • ✓Auto-assignment for returning customers
Incoming Message
Check Keyword Rules
"Pricing"
→ Sales
"Broken"
→ Support

Team CollaborationAvailable

Solve complex issues without leaving the chat. Tag teammates in private internal notes that the customer never sees.

  • ✓Private internal notes
  • ✓@mentions with push notifications
  • ✓Conversation handovers between departments
👤
Customer Chat
Assigned to You
Hi, I want to upgrade my plan but the payment is failing.
Sorry about that! Let me check your account.
Internal Note (Hidden from customer)
@finance Can you verify this user's last transaction?

SLA & Resolution TrackingPreview

Keep your team accountable. Track first-response times, resolution rates, and identify bottlenecks in your support workflow.

  • ✓Real-time SLA breach alerts
  • ✓First-response time metrics
  • ✓Agent performance leaderboards
Performance Overview
Avg First Response
2m 14s
↓ 12% vs last week
SLA Breaches
3
Requires attention
Resolution Target (under 1hr)94%