Analytics & Reporting

Measure what
matters

Stop guessing. Get real-time visibility into your team's WhatsApp performance, SLA breaches, and marketing campaign ROI.

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Support Performance
Last 30 Days
Avg First Response Time
3m 14s
↓ 12% vs last month
Resolution Rate
94.2%
↑ 2.1% vs last month
Chat Volume by Day
MonTueWedThuFriSatSun
⏱️

SLA TrackingAvailable

Set custom Service Level Agreements for different departments and receive real-time alerts when conversations breach target response times.

  • ✓Custom SLA definitions by team
  • ✓First-response and resolution metrics
  • ✓Automated escalation rules
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🏆

Agent LeaderboardsAvailable

Identify your top performers and those who need coaching. Track individual agent metrics including chats handled, resolution time, and CSAT scores.

  • ✓Individual performance tracking
  • ✓Post-resolution CSAT surveys
  • ✓Historical performance trends
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📥

Scheduled ReportsPreview

Get key performance metrics delivered straight to your inbox. Schedule daily, weekly, or monthly PDF and CSV reports for management review.

  • ✓Automated email delivery
  • ✓Customisable report dashboards
  • ✓Raw data CSV exports
Feature Visual Mockup