Refund & Cancellation Policy

This policy explains how subscription cancellations and wallet refunds are handled on the GBTick platform.

Legal counsel must review and approve final language before publication.

Subscription Cancellation

You may cancel your GBTick subscription at any time from your account settings. Your access to the platform will continue until the end of your current billing period. No partial refunds are issued for unused time within a billing period unless otherwise agreed in writing.

Prepaid Wallet Balance

GBTick uses a prepaid wallet model for WhatsApp message costs. Unused wallet balances at the time of account closure may be refunded on request, subject to the conditions below.

Refund Conditions

• Refund requests must be submitted within 30 days of account closure.
• Balances below the minimum threshold (specified in your plan) may not be refunded.
• Charges already incurred for sent messages, regardless of delivery status, are not refundable unless due to a platform error confirmed by GBTick.
• Promotional credits and bonus top-up amounts are non-refundable.

WhatsApp Message Charges

WhatsApp message fees are passed through from Meta or your BSP at the applicable rate. GBTick does not control Meta's pricing. Failed messages may still incur charges from Meta depending on the failure point. GBTick will credit platform-side errors where confirmed.

How to Request a Refund

To request a refund, contact our billing team at billing@gbtick.com with your account details and reason for the refund. We will respond within 5 business days.

Contact

For billing and refund queries, contact billing@gbtick.com.